If you're experiencing an issue with AeroWX or have a question, we're here to help. Reach us at [email protected] and we'll get back to you as soon as possible.
Frequently Asked Questions
Weather data isn't updating
AeroWX fetches data from the FAA Aviation Weather Center. If data appears stale, check your internet connection and pull to refresh on the Home screen. If you are offline, the app will display the last cached data with a staleness indicator.
My subscription isn't being recognised
Open Settings and tap Restore Purchases. If the issue persists, ensure you are signed into the App Store with the Apple ID used to purchase the subscription and try again. If you are still having trouble, contact us at [email protected] with your Apple ID email (not your password) and we will investigate.
A METAR, TAF, or NOTAM appears incorrect
AeroWX displays data exactly as published by the FAA Aviation Weather Center and FAA NOTAM Management System. If you believe the source data is incorrect, it should be reported directly to the issuing authority. If you believe AeroWX is misreading or misformatting the data, please let us know at [email protected].
Map layers are not loading
Radar, lightning, and hazard overlays require an active internet connection. Offline map tiles can be pre-downloaded in Settings → Offline Maps. If layers fail to load while online, try closing and reopening the app.
How do I cancel my subscription?
Subscriptions are managed entirely by Apple. To cancel, go to iOS Settings → your Apple ID → Subscriptions → AeroWX Pro → Cancel Subscription. Cancelling stops the next renewal; you retain access until the end of the current billing period.
Contact Us
For anything not covered above, email us at: